Isn’t it annoying to know that you have received an important email but you are unable to read it due to certain technical glitches? Sometimes, a user is in such a situation that he is able to read the email but could not retrieve it.
Well, if such a thing happened to me, I would have become very exasperated. But you don’t have to undergo such a situation as there are several things you can try in order to get rid of the issue instantly. But, prior to that, it is essential to know why such a thing is happening.
As we already know that there could be a variety of reasons why the emails of his aol account are not able to load or why he is unable to read them but the most obvious reason could be the lack of proper internet connectivity.
Other than this, if there is an issue with the mail server, then also you are sure to face this issue. When there is heavy traffic on the internet or you are trying to load multiple pages at the same time, then also there are high chances of facing the issue. All of these conditions make delays in loading the email because of which a user is unable to read the message at all or read it but could retrieve it.
In this scenario, only what you can do is waiting for the problem to resolve on its own. However, there are certain troubleshooting steps that can help you in fixing this issue at the earliest.
Try these troubleshooting steps
Solution 1: switch to the basic version of Aol mail
You may try this solution if you are currently using the aol app or its advanced version. The simpler layout of the basic mail version is easier to load by the mail server and hence reducing the possibility of coming across such kind of error. This is one of the best things to do in case your device is running on slow internet connection.
Solution 2: Reset the settings of your web
If your device is loaded with a number of web browsers then there are chances that one of the web browsers which you are currently using has undergone some changes in its settings. Hence, you may check what settings have been changed and what is needed to reset them.
Solution 3: turn off pop-up blocking, if enabled
In case you have enabled settings in your web browser that restricts the pop-ups from appearing, then also there are chances of problems while reading emails. If this is the case, you should try disabling the feature and see if it rectifies the issue. If not, then you may enable the pop-up blocking feature again.
Solution 4: Clear your browser’s cache memory
Clearing the cookies on your web browser may help you in this situation because doing so will let the browsers load more quickly as compared to when you don’t clean them.
Solution 5: Temporarily disable your firewall
In case you have enabled firewall settings on your device with which you are trying to access your mail account, then you should try disabling it for some time. This is because this might be restricting the internet connectivity on your device and causing some problems in the loading of some programs.
If nothing of this works out for you, then the last thing you can do is the turn of the ‘Protected Mode’ in Internet Explorer. This solution is specifically for those users who are using Internet Explorer for doing internet-related activities. After trying all these solutions try reading emails again. If you are still not able to read emails, then ask the sender to send the email again.